Terms of Service

1. Eligibility

You must be at least 18 years old and legally able to enter into contracts to use the Service. By using TORQ, you represent that you meet these requirements.

2. Account Registration

• You must provide accurate and complete information when creating your account
• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activity that occurs under your account
• You must notify us immediately of any unauthorized use of your account

3. Subscription Plans

Free Trial

• New accounts receive a 30-day free trial with full access to TORQ Pro features
• No payment information is required to start a trial
• At the end of the trial, you must subscribe to continue using Pro features
• If TORQ offers an anonymous on-device preview, it is local to that device and does not create a cloud account or workspace. Time already used in that preview counts toward the same 30-day trial when an account is created on the device; creating an account does not restart the trial

TORQ Pro Subscription

• Monthly Plan: billed monthly through the Apple App Store, cancel anytime
• Yearly Plan: billed annually through the Apple App Store, cancel anytime
• Current prices, trial eligibility, taxes, and renewal terms are shown in the App Store purchase sheet before you confirm purchase

Founding-Member Offer

• The first 100 eligible beta-list signups may receive a founding-member price of $34.99/month or $349/year after the 30-day trial
• Eligibility and a founding-member number are assigned in signup order when the beta-list signup is accepted; a TORQ account with the same verified email is required to claim and use that reservation
• Eligibility is limited to one person/account, non-transferable, and has no cash value; unsubscribing from marketing email does not cancel a reserved number
• The founding price remains available while the qualifying subscription remains continuously active
• Expiration after cancellation, an unresolved billing lapse, a refund, or a change to a non-qualifying plan ends the locked rate; a later subscription is offered at the then-current price
• App Store taxes, currency conversion, and Apple price-tier differences may affect the displayed local price

Billing

• Subscriptions purchased through the App Store are billed by Apple and subject to Apple's terms
• All prices are in US Dollars unless otherwise stated

Auto-Renewal

• Monthly and yearly subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period
• You can manage or cancel your subscription through your Apple ID subscription settings

Refunds

• Refund requests for App Store purchases must be directed to Apple
• We cannot issue App Store refunds directly, but you can contact support@torq.tools for account or product questions

4. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service's infrastructure
• Upload malicious code, viruses, or harmful content
• Scrape, data mine, or automatically collect data from the Service
• Impersonate another person or entity
• Use the Service to send spam or unsolicited communications
• Sublicense, resell, or redistribute the Service

5. SMS Communications

• TORQ may send recurring job-related text messages on behalf of a TORQ business user, including estimates, invoices, payment reminders, job updates, review requests, and customer-care replies
• Before causing TORQ to send SMS, the business user must obtain the recipient's explicit consent and record the date and method of consent in the client record. Purchased lists, unsolicited messages, and third-party lead-generation lists are prohibited
• For verbal consent, the business user must identify the business and TORQ, describe the expected messages, disclose that frequency varies and is typically no more than 8 messages per month per active job, state that message and data rates may apply and consent is not a condition of purchase, explain STOP and HELP, request a clear yes-or-no answer, and confirm enrollment only after an affirmative answer
• Recipients can reply STOP to opt out or HELP for help. Message frequency varies by active job. Message and data rates may apply
• Mobile numbers and SMS consent information are handled as described in our Privacy Policy and are not sold or shared with third parties or affiliates for their marketing or promotional purposes
• Wireless carriers and messaging providers may delay, filter, or block messages. TORQ does not guarantee delivery

6. Your Data

• You retain ownership of all data you enter into the Service
• You grant us a limited license to host, store, process, and display your data solely to provide the Service
• You are responsible for the accuracy of data you enter, including client information, pricing, and tax rates
• We are not responsible for errors in estimates, invoices, or financial calculations resulting from incorrect data entry

7. Invoicing & Payments

• TORQ provides tools to create estimates, invoices, and payment links
• We are not a payment processor; Stripe handles client invoice payment processing when you use payment links
• We do not guarantee payment collection from your clients
• You are solely responsible for your tax obligations
• Financial reports and profit calculations are for informational purposes and should not be considered tax or legal advice

8. Electronic Signatures

• TORQ may allow customers to approve estimates by typing their name or otherwise applying an electronic signature
• By signing, the signer agrees that the electronic signature represents their authorization for the estimate and has the same effect as a handwritten signature to the extent permitted by applicable law
• You are responsible for ensuring your estimates, contract language, and signature workflow meet the requirements for your business and jurisdiction

9. QuickBooks Integration

• If you connect QuickBooks, you authorize TORQ to read and write data to your QuickBooks account as configured
• We are not responsible for data synchronization errors between TORQ and QuickBooks
• Disconnecting QuickBooks does not delete previously synced data from either platform

10. Intellectual Property

• The Service, including its design, code, features, and branding, is owned by TORQ and protected by intellectual property laws
• You may not copy, modify, distribute, or create derivative works of the Service
• "TORQ" and the TORQ logo are our trademarks

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TORQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless TORQ, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

14. Account Termination

• You may delete your account at any time from Settings → Account → Delete Account
• We may suspend or terminate your account for violation of these Terms
• Upon termination, your right to use the Service ceases immediately
• Completed deletion permanently removes your authentication account, personal profile, personal media that is not still referenced by a shared organization, and solely owned workspace data, subject to the retention rules in our Privacy Policy
• Records and referenced media belonging to a shared organization may be retained for that organization and reassigned to its owner rather than erased; limited billing-provider, security, audit, and legal records may be retained when required for reconciliation, fraud prevention, legal obligations, or dispute handling

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

16. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

17. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes through the app or by email. Continued use of the Service after changes constitutes acceptance of the updated Terms.

18. Contact Us

If you have questions about these Terms, contact us at:

Email: support@torq.tools

Website: https://torq.tools