Privacy Policy

Last Updated: February 18, 2026

TORQ ("we," "us," or "our") operates the TORQ mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, business name, and address when you create an account
  • Business Data: Client information, job details, estimates, invoices, payment records, and parts catalogs you enter into the Service
  • Financial Information: Hourly rates, tax rates, overhead costs, and profit data you configure
  • Media: Photos you upload for job documentation, business logos, and signature images
  • Communications: Messages you send to us via email or in-app support

Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers, and mobile network information
  • Usage Data: Features used, screens viewed, actions taken, and interaction timestamps
  • Push Notification Tokens: To deliver notifications about job updates, payment receipts, and appointment reminders
  • Crash & Performance Data: Error logs and performance metrics to improve app stability

Information from Third Parties

  • Payment Processors: Stripe processes payments on your behalf; we receive transaction confirmation details but do not store full credit card numbers
  • QuickBooks: If you connect QuickBooks, we sync invoice, customer, and payment data as you configure

2. How We Use Your Information

  • Provide, maintain, and improve the Service
  • Process transactions and send related notifications
  • Generate estimates, invoices, and financial reports
  • Calculate profit analytics, overhead allocation, and pricing suggestions
  • Send appointment reminders, payment reminders, and push notifications you've configured
  • Provide customer support
  • Monitor and analyze usage trends to improve user experience
  • Detect, prevent, and address technical issues and fraud

3. How We Share Your Information

We do not sell your personal information. We share data only in these circumstances:

  • Service Providers: Supabase (database), Stripe (payments), RevenueCat (subscriptions), Expo (push notifications), Sentry (error monitoring), Intuit QuickBooks (accounting sync)
  • Your Clients: When you send estimates, invoices, or payment links, the recipient sees your business name, contact info, and job details
  • Legal Requirements: If required by law, subpoena, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Storage & Security

  • Your data is stored securely on Supabase infrastructure (hosted on AWS) with encryption at rest and in transit
  • Authentication uses industry-standard methods via Supabase Auth
  • We implement access controls so team members only see data permitted by their role
  • Despite our efforts, no method of electronic transmission or storage is 100% secure

5. Your Rights & Choices

  • Access & Export: You can view all your data within the app at any time
  • Correction: You can update your profile and business information in Settings
  • Deletion: You can delete your account and all associated data from Settings → Account → Delete Account. This action is permanent and cannot be undone
  • Push Notifications: You can disable push notifications in your device settings
  • Marketing: We do not send marketing emails. All communications are transactional

California Residents (CCPA)

You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (we do not sell your data).

European Residents (GDPR)

You have the right to access, rectify, erase, restrict processing, and port your data. Contact us to exercise these rights.

6. Data Retention

  • We retain your data for as long as your account is active
  • When you delete your account, all personal and business data is permanently removed within 30 days
  • Anonymized, aggregated analytics data may be retained indefinitely

7. Children's Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app and updating the "Last Updated" date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: support@torq.tools

Website: https://torq.tools